At Innovize Tech Solution, we are committed to providing quality services to meet your business needs. We understand that circumstances may change, and we have a clear cancellation and refund policy to ensure transparency and fairness. Please read the policy carefully before engaging with our services.
- Project Cancellation
- Request for Cancellation: Clients may request a project cancellation by providing a written notice via email to info@innovizetechsolution.com. The cancellation request should include the project name, reason for cancellation, and other relevant details.
- Cancellation Approval: Upon receiving a cancellation request, our team will review it and confirm the status within five business days. Please note that approval of cancellation requests may depend on the progress and stage of the project.
- Non-Refundable Deposit: In most cases, an initial deposit or upfront payment is required to begin a project. This amount covers initial costs, planning, and resource allocation and is generally non-refundable.
- Refund Policy
Refunds are issued according to the following guidelines:
- Before Project Initiation: If a cancellation request is made before the project has commenced, the client may be eligible for a partial refund, excluding administrative and processing fees.
- After Project Initiation: If a project is canceled after work has begun, refunds will be issued based on the work completed up to the date of cancellation. Any advance payment beyond this amount may be refunded, subject to deductions for time, resources, and expenses incurred.
- Milestone-Based Projects: For projects structured around milestones, completed milestones are non-refundable. Refunds, if applicable, will be calculated only for work not yet completed as per the milestone agreement.
- Monthly Retainer and Subscription Services: No refunds are available for monthly retainer or subscription-based services once the month has started. Clients may choose to cancel future months without penalty by providing notice before the next billing cycle.
- Exclusions and Non-Refundable Items
- Third-Party Services: Expenses incurred for third-party services (e.g., domain registration, hosting, licenses, plugins) are non-refundable.
- Digital Products and Custom Software: Custom software solutions, digital products, and deliverables are non-refundable due to their bespoke nature.
- Rush Fees and Priority Services: Fees for rush services or priority handling are non-refundable once the request is accepted and work begins.
- How Refunds are Processed
- Refund Timeline: Approved refunds are processed within 10-15 business days from the approval date. Refunds will be issued via the original payment method or an alternative method agreed upon by both parties.
- Communication: All cancellation and refund communications will be conducted in writing via email to ensure clarity and proper record-keeping.
- Changes to this Policy
Innovize Tech Solution reserves the right to amend or update this Cancellation and Refund Policy at any time. We encourage clients to review this policy periodically for any changes.
- Contact Us
If you have questions about our Cancellation and Refund Policy or require further clarification, please contact us:
Innovize Tech Solution
Email: info@innovizetechsolution.com
